Welcome

Whether you're contemplating a unique piece for your collection or have already filled your walls with one of my creations, I know that questions may arise.

My FAQ section is here to provide you with quick and clear answers about my artwork, ordering process, shipping, and more.

I have compiled a comprehensive list of inquiries to help guide you, however if your question isn't answered here, please don’t hesitate to reach out to me directly by popping me an email on my contact page HERE.

Love Lily x
Where do you ship to?

I offer free world wide shipping for on all prints.

For commissioned pieces and originals, shipping prices vary due to the delicate nature of the artworks and will be handled by a specialist courier service.

Find out more about my delivery & returns policy HERE

How long does shipping take?

Shipping times vary based on location.

For prints within the UK, fulfillment takes 2-5 days with an additional 2-4 days for postage.

International shipping times vary. Commissioned pieces and originals require custom shipping arrangements due to their unique and fragile nature​

Find out more about my delivery & returns policy HERE

Are the prints ready to ship or made to order?

All of my prints are made to order to ensure the highest quality and reduce waste.

What kind of paper are the prints made on?

The prints are produced onheavyweight, archival paperdesigned to last a lifetime​.

Can I return a print if I change my mind?

My prints are specially made to order, however, your satisfaction is paramount.

Damaged or Incorrect Orders:In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.

How do I commission a piece?

You can commission a piece by filling out the form at the bottom of my commissions page. I will work closely with you to bring your vision to life & ensure that artwork complements your space.

Can I return commissioned artwork?

Sales of commissioned artwork are final. I cannot accept returns as these are highly personalised creations.

However, I ensure a collaborative process to align the artwork with your expectations​. Find out more about the commission process HERE

What framing options are available?

Commissions & Originals:

Each commission & original piece is completed with a contemporary frame of your choice; sealed behind museum-grade glass that offers 99% UV protection to prevent degradation or fading over time​.
I will oversee the entire framing process at no additional fee however framing costs will be calculated & invoiced seperately - paid by the client upon completion of the project. 

Prints:

Prints arrive unframed - leaving room for your imagination & to ensure that the frame fits perfectly with your space. 

Can I pay in instalments?

Commissions & Originals:

A 50% deposit is paid to secure your place on my commission waiting list, the outstanding amount is paid upon completion, prior to delivery.


Prints:

You can pay in installments when you reach checkout if you pay with paypal.

Do you offer any discounts or promotions?

Keep an eye on my website and make sure tocsubscribe to my newsletter for any future promotions or exclusive offers.

How can I ensure my commissioned piece matches the colors in my room?

You can provide fabric samples from the soft furnishings in your room or images of the space to ensure the commissioned piece complements your existing colour scheme.

Be rest assured that we'll discuss in detail your desired colour palette prior & during the commission process.

How are the glass pieces framed?

Each piece is created upon a glass panel and then taken to my specialist framer where it is sealed behind museum-grade glass offering 99% UV protection.

The two glass panels are then fitted & completed with a contemporary frame of your choice.

How much do commissions cost?

My commission prices start at £850 + framing & deliveryand go up depending on on the complexity and size of the piece.

Please contact me directly for a quote tailored to your specific project via the from on my commission page HERE

How long does it take to complete a commission?

The timeframe for completing a commission can vary depending on the complexity of the piece and my current availability.

It's best to discuss your needs by contacting me directly via the from on my commission page HERE and I can provide an estimated completion date.

Can I request a specific bird or another subject for my commission?

Absolutely, I specialise in birds but I'm open to discussing other subjects that hold special significance for you.

Feel free to share your ideas by filling out the form on my commission page HERE

How does one install / hang the glass art pieces?

My framer will drill a picture hanging bracket to the back of the frame on the left & right side. This means there is no hanging wire visible, or hooks -and you can hang the artwork like any other piece of art, only that you'll have to drill two holes instead of one. Some people also like to display their work on shelves - however I recommend still attaching the artwork to the wall with two screws, for added safety. 

How do I care for and maintain my artwork?

Generally, it should be kept out of direct sunlight, stored in a dry place and cleaned with a soft, dry cloth - just any other artwork. 

Are deposits for commissions refundable?

Deposits are typically non-refundable as they cover initial materials and time spent on your the design & palette planning.


This of-course will be confirmed during the commission discussion.

Can commissioned works be shipped internationally?

Yes, international shipping can be arranged for commissioned works, with the artwork securely packaged and shipped in a custom built create; using a specialist art courier service​

Do you offer gift certificates for prints or commissions?

Gift certificates can be a wonderful way to share the gift of art. Please contact me to arrange a gift certificate for prints or towards a commissioned piece via my contact page HERE.